how can we help?

about GRANA

At GRANA, our journey began with a simple purpose: to redefine fashion. We believe in high-quality, long-lasting products that positively impact the planet and people.

From the start, we challenged norms and sought a better way forward. As we've grown, we stay true to our values while adapting to changing needs. That's why we're embracing new values that reflect our vision. Clean lines and artisanal soul define our direction, blending modern aesthetics with timeless craftsmanship.

We curate sustainable fashion for a unique, elevated experience. This change reflects our belief in meeting global desires and adapting to the evolving fashion industry. Embracing minimalistic design and celebrating detail, we create positive impact beyond our brand. Join us on this exciting journey to shape a new standard where style, sustainability, and craftsmanship harmonize.

Why are your prices so low?

We cut out the middlemen and ship directly to you from our centralised warehouse in Hong Kong. This means we don’t have to charge you the traditional 6-10X markup other retailers rely on, and it means you get to enjoy the best quality at the best price.

What is your policy around corporate social responsibility?

We think it is important that brands take responsibility for the entire manufacturing process. At Grana, we are involved at every step of our supply chain from selecting our fabric mills to finding the right manufacturer. This allows us to have a greater degree of control and ensures all ethical standards are being upheld. We make sure all the fabric mills and garment makers we work with have the proper environmental practices in place and safe worker conditions. We are pretty hands-on, and visit all our factories in person. We are proud to be able to say confidently that we know where our fabrics come from.

What about the environment? Are you doing anything to show the earth a little love?

We strive to create high quality, lasting products, that positively impact on the planet and the people we work with. Since our launch in 2014, we have continually questioned the status quo of the industry. We do this by working with compliant and proactive partners, and by dealing directly with our factories. This visibility means that social and environmental practices are at the heart of what we do.

I want to work at GRANA, where can I apply?

For the latest vacancies at GRANA, please email us via:

product & stock

What if my ordered item is out of stock?

We work extremely hard to keep our stock levels accurate, but in the unlikely event that an item is out of stock we will do everything to assist you in choosing a different item of the same price. Alternatively, we will fast-track a refund on the out of stock item.

How often will you restock an item?

We try to restock as often as we can to avoid disappointment. This guide indicates how we approach restocking various styles:

  • Timeless essentials – restocked at least every 2-3 months
  • Seasonal colours – available in limited quantities without restock
How does your sizing work?

We align our fit models and sizing to the ASTM international sizing guidelines and take every effort to keep our sizing true and consistent. We want you to be able to wear the same size across all garment types. This being said, there will be occasional variations in the fit of some products depending on the design intent and fabric.

We will usually indicate this in the product description, but if you have a specific question, contact us with your measurements and we can advise on the most appropriate size for you.

How can I find the size charts?

Simply click "Size guide" on the
product page and you'll see our size conversion charts, measurement tips and product measurements. It is situated between our sizing options and where you click to add to your bag.

How do your size charts work?

Body measurements - These body measurements are from the ASTM size chart that we align and fit our products to. This is the first step for deciding which size to buy by determining the measurements that are closest to your own body size.

International size conversion – We have customers all around the world we want to give them the most accurate conversions for their market. We've taken great care to ensure that these are as accurate as possible.

Product Measurements – The purpose of having these is so that you can get a better idea on how the garment fits on the body (e.g. How long will it be on me? Should I size down? etc.)

Are the colors accurate?

We have made every effort to display, as accurately as possible, the colors of our products that appear on the website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

How do I care for my items?

We strongly recommend following the washing instruction on the care label before washing your clothes.

Avoid wringing your clothes too much and always wash at a low temperature with similar colors if you are unsure.

Washing your clothes inside out keeps the colours bright and reduces the chances of snagging or pilling.

How do I care for my silk?

Silk is a fine, delicate material, which makes it one of the most comfortable and easy to wear fabrics around. We recommend dry-cleaning only as the best way to extend the life of your silk.

For more information, check out our page for tips on silk care.

Can I hand wash my silk?

Yes you may. However, there are many factors to consider as silk is a delicate material. It does require extra attention and that's why dry cleaning is the preferred and recommended method.

order issues

Can I amend/cancel my order after the order is placed?

To cancel an order, please send our customer service - cheetahs an email at ( within the hour of your order placed and we will assist you with your cancel request during business hours. While we do our best to accommodate your requests, we are not able to amend or cancel an order once it has been processed or dispatched by our warehouse team. No amendments to size or color change are permitted once an order has been placed.

What do I do if I receive an item that is defective or not what I ordered?

We try our best to ensure our products are of a high quality, and that the correct items are in the box before they leave the warehouse.

However, if you happen to receive a damaged, defective or incorrect item in your order, please send an email to Include the following information and we will let you know what happens next:

  • Your order number
  • What’s wrong? Let us know what the problem is
  • Pictures of the item(s)


What is standard shipping?

Standard shipping is a slower more cost effective service, in most cases using your local postal network for last mile delivery.

What is express shipping?

We partner with FedEx, DHL and Yamato for express shipments. Express orders are typically packed within 24-60 hours. Delivery can be expected within 2-5 working days of dispatch.

Do you ship to P.O. Boxes?

No, our couriers can only accept deliveries to standard addresses.

Do you ship internationally?

Yes, we ship globally to over 60 countries. To see shipping rates, please refer to the Shipping page.


We offer a competitive shipping rate depending on the destination of your purchase. Please refer to our Shipping page for further details:

Duties and taxes, what’s the deal?

We want to make concerns about duties and taxes a thing of the past and we’ve worked hard to make this a reality. For the most part, duties and taxes are accommodated in the cost of your order.

US and Singapore - we cover all customs and import duties for orders valued at up to US$800/SG$400. You will be responsible for any customs and import duties for orders over US$800/SG$400.

The following countries will need to settle duties and taxes as per the individual customs regulations:

Saudi Arabia
United Arab Emirates

When will I receive the tracking number?

When your order is dispatched, you’ll receive an email with tracking details.

My parcel has been lost, what should I do?

First, check with your concierge or reception in case the parcel has been delivered to them. Still no luck? Email with your tracking number and order number and we’ll sort it out.

Can you provide an exact delivery date for standard shipping?

No, we can only give you an estimated transit time based on historical information provided by our courier partners.

Do I need to sign upon delivery for standard shipping delivery?

Typically not, but you can always check with your local service provider upon receiving your tracking information.

What happens if I have accidentally inputted the incorrect address for my order?

International customers: In some cases, it is possible for us to re-direct the delivery to you for express shipments. However for standard delivery, we do not have a re-delivery service, therefore packages with incorrect addresses will not be retrieved to be sent back. You will be responsible to check with your local postal services to see if a re-delivery arrangements can be made.

For local customers (HK): Please contact us at so we may inquire with our couriers to facilitate the redelivery.

Will my initial shipping fee for my order purchase be refunded if I choose to make a return?

No, we do not refund the shipping fee for your original order purchase.

We do offer free shipping for a minimum spend. Please refer to our shipping page for the individual spending threshold of each shipped country.


What is your return policy?

We try to keep this process as hassle free as possible. We accept all returns from orders made within 40 days of purchase. Unless stated as part of a discount promotion where returns are not accepted, all items can be returned within the validity period. All return items must be sent back, unworn, unwashed, undamaged and in the same condition it was received in. Please do not cut the hang tags or labels. 

Will I be refunded my original shipping fee paid of my purchase if I decided to make a return?

No, shipping fees of all order purchases are not refundable. We offer free shipping for orders that meet the threshold spending value, the threshold varies from each country.

Can I return sale items?

All items that are discounted on our website are non-returnable, including marked down items and items in our outlet page.

How long do I have to return an item?

We ask you to make sure the item(s) have not been worn, washed or damaged, and that you send them back in their original packaging within 30 days of purchase.

Here is a handy checklist to help you return your order:Is the item within 30 days from the day you purchased it?

  • Is the item refundable / exchangeable (purchased at full price)?
  • Are the included tags intact and attached to the item?
  • Is the item still in a new condition, unwashed and unworn?
  • Have you completed the return form and filled in the RMA number?
  • Is the item packed neatly and securely, together with the return form ready to be returned?
How long does it take to process a return?

Returns typically take around 14 business days to be processed once it reaches our Hong Kong warehouse, and credit card refunds take up to 5-10 business days to appear on your statement.

What is the expiry date of store credit?

There is no expiry date, you can use it anytime. Our store credits are in the form of a digital gift card. Just copy and paste the unique code into the gift card box in your shopping cart.

What do I do if I receive an item that is defective or not what I ordered?

We try our best to ensure our products are of a high quality, and that the correct items are in the box before they leave the warehouse. However, if you happen to receive a damaged, defective or incorrect item in your order, please send an email to Include the following information and we will let you know what happens next:

- Your order number
- What’s wrong? Let us know what the problem is
- Pictures of the item(s)

Can I combine different orders for return in one box?

Absolutely. We will only charge you ONCE for the return fee (if applicable). Please include both packing slips in the same box so that we know which orders you would like to return.

Why do I have to pay for return?

The fact is, that by charging a small fee for returns, we are able to keep our prices low. We would love to be able to offer free returns for everyone, everywhere, but that means we need to build in efficiencies to allow this to be cost effective while maintaining our commitment to a 2-3X markup. We think that it’s preferable to charge a small fee for returns and continue to offer the best quality essentials and the very best price.


You can choose to be refunded via your original payment method OR via a gift card.This can be selected upon creating your return request from your account.

payment & refund

Which payment methods do you accept?

We currently accept Visa, MasterCard, American Express and Paypal.

Is there any transaction fee?

Normally you will not be charged a transaction fee but this depends on your credit card and issuing bank as sometimes international transactions incur a charge. If you have any concerns about this, it's best to contact your bank directly.

How will I receive my refund?

You will be refunded via your original payment method.

How long before the charges / refunds appear on my statement?

It usually takes about 5-10 business days, depending on your bank.

technical issues

I can’t check out. What can I do?

Sorry you’re experiencing technical issues with the website; please try the following solutions to resolve them:

  • Clear cache
  • Disable password extension (this is especially important on Mac)

Should this not resolve the issue, please send us a screenshot to and we will help troubleshoot the problem with you.

Why can’t I put items in the shopping cart?

This is most often because the item is out of stock the moment you tried to put it in the shopping cart. Check to see if that’s the case; if not then feel free to drop us an email at

store credits

Will my store credits ever expire?

We offer store credits in the form of a gift card at the moment. All refunds in the form of a gift card do not expire.

How do I use my store credits?

Once you have received your gift card code via your registered email with us, you may copy and paste the unique code into the discount card/gift card code box, in your shopping cart upon checkout.

How do I see how much store credit I have?

The amount of your gift card value must be redeemed in full once used and cannot be partially used for another order transaction.

gift cards


You will be refunded in the same form of payment-via a gift card voucher.


No, we do not. We only offer digital gift cards to be issued via your email provided.


No you may not. But you can use your gift card with a promo code for the same order purchase-definitely a WIN-WIN!


Absolutely yes!